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 Post subject: So true. Canadians spread the word about bad service
PostPosted: December 10th, 2007, 10:26 am 
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True Islander

Joined: August 23rd, 2005, 11:52 am
Posts: 11991
Location: Summerside
Saw this article on CBC and couldn't help but think of the various threads on PEI Talk!
Quote:
The president of Home Depot's Canadian operations, Annette Verschuren, says it seems Canadians are more polite, but fight back in ways that can hurt sales down the road.

An American is likely to "scream at you, but then come back the next day," Verschuren said.

"A Canadian customer doesn't scream — they just quietly walk out of your store and never come back, but tell 50 people," she said in an interview with the Canadian Press.

http://www.cbc.ca/consumer/story/2007/1 ... rvice.html

Speaking of this, anyone see that commercial from Burger King where the employees say they no longer serve Whoppers? I guess there is a website where you can see some reactions and it sounded like some people didn't react too kindly!


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 Post subject: Re: So true. Canadians spread the word about bad service
PostPosted: December 10th, 2007, 11:44 am 
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Member

Joined: September 5th, 2006, 8:12 pm
Posts: 1351
craiger wrote:
Saw this article on CBC and couldn't help but think of the various threads on PEI Talk!
Quote:
The president of Home Depot's Canadian operations, Annette Verschuren, says it seems Canadians are more polite, but fight back in ways that can hurt sales down the road.

An American is likely to "scream at you, but then come back the next day," Verschuren said.

"A Canadian customer doesn't scream — they just quietly walk out of your store and never come back, but tell 50 people," she said in an interview with the Canadian Press.

http://www.cbc.ca/consumer/story/2007/1 ... rvice.html

Speaking of this, anyone see that commercial from Burger King where the employees say they no longer serve Whoppers? I guess there is a website where you can see some reactions and it sounded like some people didn't react too kindly!


I'm a call centre supervisor for Best Buy Canada / Future Shop customer service.. and can tell you that a lot of Canadians like to scream as well!


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 Post subject:
PostPosted: December 10th, 2007, 11:48 am 
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Member

Joined: January 31st, 2006, 5:25 pm
Posts: 1235
I worded for Reader's Digest US/Canada for a few years as well. The Irate calls I took at that time were quite diferent
US: I didn't order this book, I Don't want this book, If I get another bill, you'll hear from my lawyer....Whats your name and employee number?
Canada: Well I got this book, Don't think I ordered it, Really don't want it..Do I have to pay for it?
Funniest was a NF customer I got one time. You could tell he was drunk. Once I told him to ignore the bill, I could hear ripping "heare that baye? That's whats gonno light me fire"

_________________
http://www.piratequest.net/index.php?r=16332"Image


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 Post subject:
PostPosted: December 10th, 2007, 6:45 pm 
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True Islander
User avatar

Joined: January 29th, 2004, 5:29 pm
Posts: 5222
Location: Charlottetown
I bought a game for my Xbox at Future Shop it was the first thing I bought in about two years I think, I was tired of the mail-in rebates and being asked by seven people from the time I picked up an item to paying if I wanted an extended warranty.


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 Post subject:
PostPosted: December 10th, 2007, 8:33 pm 
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True Islander

Joined: April 10th, 2006, 12:57 pm
Posts: 14266
Location: Charlottetown
Sourisboy wrote:
I worded for Reader's Digest US/Canada for a few years as well. The Irate calls I took at that time were quite diferent
US: I didn't order this book, I Don't want this book, If I get another bill, you'll hear from my lawyer....Whats your name and employee number?
Canada: Well I got this book, Don't think I ordered it, Really don't want it..Do I have to pay for it?
Funniest was a NF customer I got one time. You could tell he was drunk. Once I told him to ignore the bill, I could hear ripping "heare that baye? That's whats gonno light me fire"

god, tooooooo funny


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 Post subject:
PostPosted: December 10th, 2007, 8:34 pm 
On the phone or online Canadians are very vocal and actually respond in higher percent than in person.

Large corperations think if they can get people to use phone or internet to complain to save money. Canadian actually respond more electronically and are more demanding than in person.


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 Post subject:
PostPosted: December 10th, 2007, 8:35 pm 
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True Islander

Joined: September 22nd, 2005, 1:43 pm
Posts: 6517
dhughes wrote:
I bought a game for my Xbox at Future Shop it was the first thing I bought in about two years I think, I was tired of the mail-in rebates and being asked by seven people from the time I picked up an item to paying if I wanted an extended warranty.


Awe man, you could have had that game covered under warranty for 18 years. :D


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